Questions, answered.

No. VentaLens is an independent third-party add-on built by SKANDAN PTE. LTD. (Singapore). Loyverse does not make, endorse, or sponsor VentaLens. We connect to your Loyverse account through Loyverse's official public API.

We're independent — Loyverse doesn't own, endorse, or sponsor VentaLens. We do take part in Loyverse's public referral program: if you sign up for Loyverse through a link on our site, we may earn a small referral reward. It doesn't change what you pay, and our access to your data stays strictly read-only either way.

Never. VentaLens does not replace Loyverse POS — it sits on top of it. You keep using Loyverse exactly as you do today; VentaLens reads the data and shows you insights Loyverse doesn't surface natively.

No. The connection is strictly read-only. We never write to, modify, or delete anything in Loyverse. If you disconnect VentaLens, your Loyverse account continues to function exactly as before — nothing changes on the Loyverse side.

Loyverse's terms permit third-party integrations that use their public API. We follow those rules — you connect with one click (Loyverse's official OAuth) or with your own access token, and either way we use only the documented API. We've reviewed their API terms and use them within bounds.

Open the app and sign in with Google or a magic link sent to your email — there's no password to create. No credit card is required for the 14-day trial.

The easy way is one click: in onboarding step 2, tap 'Connect with Loyverse' and approve read-only access inside Loyverse — nothing to find, copy, or paste. Prefer to use a token? In Loyverse Back Office: Apps → Access Tokens → '+ Add Access Token', copy the token, and paste it into onboarding step 2 instead. Either way the access is read-only and revokable any time.

Usually 2-10 minutes for the first sync, depending on how many receipts you have. We pull your recent receipts — the last 31 days on standard Loyverse plans, or up to 90 days with Loyverse's Unlimited Sales History add-on — so day one has depth, no blank dashboard. Sync then keeps running every 15 minutes.

Each VentaLens account analyzes one Loyverse outlet. You choose that outlet during signup, and the choice is permanent — an account stays tied to the outlet you picked. If you run several outlets, create a separate account for each (its own login and its own $15/mo subscription).

One account covers one outlet at $15/mo. For several outlets, set up a separate account for each — each has its own login and its own $15/mo subscription, and each analyzes just that one outlet. There's no combined multi-outlet dashboard today.

No. The outlet is chosen at signup and is permanent — an account can't be re-pointed to a different outlet later. To analyze a different outlet, create a separate account for it.

No. Each account stays locked to the single outlet you chose at signup, so a newly added Loyverse outlet won't show up. To track it, create a new VentaLens account ($15/mo) for that outlet.

Usually a timezone or business-day-cutoff mismatch. VentaLens lets you configure both during onboarding (and re-edit anytime in Settings). If the gap persists, send us a screenshot — we audit every receipt mismatch within 24 hours.

Receipts (line items, totals, timestamps), items, categories, stores, and employees. Read-only via the Loyverse REST API.

Customer contact information (names, phones, emails), payment-card data (Stripe handles that — we never see it), Loyverse account settings, or any data outside the documented receipts/items/employees scope.

Supabase Postgres in Singapore (ap-southeast-1). Every row is tagged with your tenant ID and protected by Postgres Row-Level Security — isolation is enforced at the database layer, not just the application layer.

Yes. TLS 1.3 in transit (HSTS enabled), AES-256 at rest. Your Loyverse credential — the OAuth refresh token if you connect with one click, or your access token if you paste one — is encrypted with a separate key before being stored.

From your Profile page, use 'Delete account', or email [email protected]. We purge all your data within 30 days of deletion, including raw receipts, derived insights, and audit logs.

We follow GDPR (EU) and PDPA (Singapore) principles: minimal data collection, lawful basis, your right to access/delete, breach notification within 72 hours. Business customers can request a Data Processing Agreement by emailing [email protected].

$15 USD per month, billed monthly. Every feature included — no tiers, no hidden add-ons, no upsells.

Yes. 14 days, full-feature, no credit card required. We email you on day 10 and day 12 with a link to add a card if you want to continue. Adding a card starts your subscription — you're charged when the trial ends, and you can cancel before then to avoid it. If you never add a card, your account simply pauses (locks) at the end of the trial — no charge.

In the app, go to Settings → Billing → Cancel. Cancellation takes effect at the end of your current billing period — you keep access until then.

The 14-day free trial is your risk-free way to evaluate VentaLens, so subscription payments are non-refundable. You can cancel anytime and keep access until the end of the period you already paid for — you won't be charged again. If you're ever charged in error (for example a duplicate charge), contact us and we'll put it right.

Visa, Mastercard, American Express, and most international cards via Stripe. We do not accept bank transfer or PayPal at this time.

Six languages in the product UI: English, Spanish, Portuguese, Indonesian, Thai, and Vietnamese. Our website is available in the same six languages. We choose the language from your browser on first visit; you can switch any time from the language menu (globe icon) in the top bar.

In the app: the language menu (globe icon) in the top bar. On the website: the footer language switcher, or use the locale URL prefix (/, /es/, /pt/).

Email [email protected] or use the Contact form. We reply within one business day (Singapore time, Mon-Fri).

Your Loyverse connection may have been revoked or expired. Reconnect from VentaLens Settings → Loyverse Connection: tap 'Connect with Loyverse' to re-authorize in one click, or paste a fresh access token (Loyverse Back Office → Apps → Access Tokens → generate a new one).

Check that your Loyverse connection is healthy (Settings → Connection) and that your business-day-cutoff is configured correctly (Settings → Localisation). If both look right and you still see no data, email us a screenshot.

We sync your receipts from Loyverse every 15 minutes. The dashboard shows a 'Last updated' indicator on every page — click it to manually refresh.

Voids appear after the next sync. To track specific items, set a custom watch on the Watch List (e.g. 'alert me when units of an item exceed a threshold') — watches match on item keywords.