Questions, answered.
If you don't see your question here, email [email protected] — we reply within one business day.
Loyverse relationship
How VentaLens connects to your Loyverse POS — and what we don't do.
Is VentaLens made by Loyverse? +
No. VentaLens is an independent third-party add-on built by SKANDAN PTE. LTD. (Singapore). We have no affiliation with, endorsement from, or sponsorship by Loyverse SIA. We connect to your Loyverse account through Loyverse's official public API.
Will VentaLens replace my Loyverse POS? +
Never. VentaLens does not replace Loyverse POS — it sits on top of it. You keep using Loyverse exactly as you do today; VentaLens reads the data and shows you insights Loyverse doesn't surface natively.
Will using VentaLens break my Loyverse account? +
No. The connection is strictly read-only. We never write to, modify, or delete anything in Loyverse. If you disconnect VentaLens, your Loyverse account continues to function exactly as before — nothing changes on the Loyverse side.
Could Loyverse ban my account because I use VentaLens? +
Loyverse's terms permit third-party integrations that use their public API with a token the merchant generates themselves. We follow those rules — we use the documented API and your own Personal Access Token. We've reviewed their API terms and use them within bounds.
Onboarding & setup
What it takes to go from sign-up to first insight.
How do I sign up? +
Open the app and sign in with Google or a magic link sent to your email — there's no password to create. No credit card is required for the 14-day trial.
Where do I get my Loyverse access token? +
In Loyverse Back Office: Apps → Access Tokens → '+ Add Access Token'. Copy the token, paste it into VentaLens onboarding step 2. The token is read-only and revokable any time from the same Loyverse page.
How long until I see my data? +
Usually 2-10 minutes for the first sync, depending on how many receipts you have. We pull your recent receipts (about the last 90 days) so day one has depth — no blank dashboard. Sync then keeps running hourly.
Do you support multiple stores? +
Yes. Every plan supports unlimited stores per tenant. All your stores appear in one dashboard, with a store filter on every page.
What if my sales numbers don't match Loyverse exactly? +
Usually a timezone or business-day-cutoff mismatch. VentaLens lets you configure both during onboarding (and re-edit anytime in Settings). If the gap persists, send us a screenshot — we audit every receipt mismatch within 24 hours.
Data & privacy
What we see, where it lives, how it's protected.
What data does VentaLens read from Loyverse? +
Receipts (line items, totals, timestamps), items, categories, stores, and employees. Read-only via the Loyverse REST API.
What do you NOT read? +
Customer contact information (names, phones, emails), payment-card data (Stripe handles that — we never see it), Loyverse account settings, or any data outside the documented receipts/items/employees scope.
Where is my data stored? +
Supabase Postgres in Singapore (ap-southeast-1). Every row is tagged with your tenant ID and protected by Postgres Row-Level Security — isolation is enforced at the database layer, not just the application layer.
Is my data encrypted? +
Yes. TLS 1.3 in transit (HSTS enabled), AES-256 at rest. Your Loyverse Personal Access Token is encrypted with a separate key before being stored.
How do I delete my data? +
From your Profile page, use 'Delete account', or email [email protected]. We purge all your data within 30 days of deletion, including raw receipts, derived insights, and audit logs.
Is VentaLens GDPR / PDPA compliant? +
We follow GDPR (EU) and PDPA (Singapore) principles: minimal data collection, lawful basis, your right to access/delete, breach notification within 72 hours. A Data Processing Agreement is available on request — email [email protected].
Billing & subscriptions
Pricing, trial, refunds, and how to cancel.
How much does VentaLens cost? +
$15 USD per month, billed monthly. Every feature included — no tiers, no per-store fees, no upsells.
Do you offer a free trial? +
Yes. 14 days, full-feature, no credit card required. We email you on day 10 and day 12 with a link to add a card if you want to continue. Adding a card starts your subscription — you're charged when the trial ends, and you can cancel before then to avoid it. If you never add a card, your account simply pauses (locks) at the end of the trial — no charge.
How do I cancel? +
In the app, go to Settings → Billing → Cancel. Cancellation takes effect at the end of your current billing period — you keep access until then.
How do refunds work? +
Within 30 days of your first paid charge, click 'Cancel & refund' in Settings → Billing for an instant, full refund — no questions asked. After 30 days, contact us and we'll review case-by-case.
What payment methods do you accept? +
Visa, Mastercard, American Express, and most international cards via Stripe. We do not accept bank transfer or PayPal at this time.
Languages & support
How to use VentaLens in your language and reach us when you need help.
What languages do you support? +
English, Spanish, and Portuguese in the product UI. Our website is available in the same three languages. We choose the language from your browser on first visit; you can switch any time from Settings → Preferences.
How do I switch language? +
In the app: Settings → Preferences → Language. On the website: the footer language switcher, or use the locale URL prefix (/, /es/, /pt/).
How do I contact support? +
Email [email protected] or use the Contact form. We reply within one business day (Singapore time, Mon-Fri).
Troubleshooting
Common issues and how to fix them.
I'm getting 'could not connect to Loyverse' — what now? +
Your Personal Access Token may have been revoked or expired in Loyverse. Go to Loyverse Back Office → Apps → Access Tokens, generate a new token, and paste it into VentaLens Settings → Loyverse Connection.
My dashboard is empty — what should I do? +
Check that your Loyverse connection is healthy (Settings → Connection) and that your business-day-cutoff is configured correctly (Settings → Calibration). If both look right and you still see no data, email us a screenshot.
How fresh is the data? +
We sync your receipts continuously and run a full hourly sync. The dashboard shows a 'Last updated' indicator on every page — click it to manually refresh.
Why don't my voids show up in Watchdog yet? +
Voids appear after the next sync. To track specific items, set a custom watch on Watches (e.g. 'alert me when units of an item exceed a threshold') — watches match on item keywords.
Still have a question?
Email us — a human reads every message.