Refund & cancellation.
The honest version, on one page.
Operating entity: SKANDAN PTE. LTD. · UEN 202621966R · Singapore.
The short version
- Free trial — 14 days, full-feature, no credit card required. This is your risk-free way to evaluate VentaLens before you ever pay.
- Adding a card starts your subscription. You're charged when the 14-day trial ends; cancel any time before then to avoid the charge. If you never add a card, your account simply pauses (locks) at the end of the trial — no payment taken.
- Subscription payments are non-refundable. Because the free trial lets you try everything first, we don't offer refunds on subscription charges.
- Cancel anytime — cancellation takes effect at the end of the current billing period. You keep access until then and won't be charged again.
- Billing errors are put right — if you're ever charged in error (a duplicate or erroneous charge), email support and we'll fix it.
- Your data, your control — deletion happens within 30 days of account closure.
1. The trial
When you sign up, you get a 14-day full-feature trial with no card on file. We email you on day 10 and day 12 with a link to add a card if you want to keep going. Adding a card starts your subscription: you're charged when the 14 days end, and you can cancel any time before then to avoid the charge. If the trial ends and no card has been added, your account pauses — it locks until you add a card, and no money has been charged. You can add a card any time after to unlock and resume.
2. Subscription payments are non-refundable
The 14-day free trial is your window to evaluate VentaLens with no risk and no card on file — try every feature before you decide. Because of that, once you subscribe, subscription charges are non-refundable. What you get instead is complete freedom to leave: cancel any time and you keep access until the end of the period you've already paid for, with no further charges.
3. Cancellation
Click Cancel in Settings → Billing at any time. Your subscription ends at the end of your current billing period — you keep access until then, then your account pauses (locks) and we don't charge again. There are no prorated refunds for the unused portion of the current period.
4. Billing errors
If you're ever charged in error — a duplicate charge, a charge after you cancelled, or any other genuine billing mistake — email [email protected]. We review these case-by-case within one business day and issue a refund at our discretion where a charge was made in error.
5. Currency and taxes
Pricing is in USD and charged in USD. Your card issuer may apply a FX fee — that fee is between you and your bank and is not refunded on cancellation. For VAT/GST in your jurisdiction, see your Stripe receipt for the breakdown.
6. Chargebacks
Please email us first — reaching out to support is faster than a chargeback, doesn't cost you a dispute fee, and keeps your card issuer's records clean. If it's a genuine billing error, we'll put it right.
Try VentaLens — risk-free.
14-day free trial, no card required. Cancel anytime. No traps.